How to Claim

How to lodge a claim

We have made it super simple to lodge a claim with our online claim form. Simply click one of the purple links to redirect to this page. Even better, there is no excess payable when you make a claim with us!

Simply complete and submit the online claim form.

To complete a claim you will need to provide your policy number, outline the reason for your claim as well as provide supporting documentation and details of those parties and/or suppliers that are involved. Our team will then assess your claim, and if everything checks out, we will arrange reimbursement to you.

Keep your receipts and invoices

Please remember to retain all of your receipts, invoices and signed agreements for any purchases and deposits you have paid. It’s important you have these to support any claims and that you report any theft of such items to the police within a 24 hour period. We recommend you keep all receipts and invoices in a safe place along with your policy documents.

You have 31 days from your wedding to notify us of any claim and lodge the appropriate forms and submit your documentation for review. To ensure you are fully covered, your wedding insurance policy must be purchased at least 30 days prior to the date of your wedding.